The main reason we chose Hino was that their vehicles were easy to service and parts were readily available.

Owner's Voice

BUSES

P.O. BUS Eka-Mira, Indonesia

Mr. Eka Hermawan
Owner

“We started out with just two buses in 1971 as a fixed-route bus company. Our fleet has now grown to about 230 vehicles.

“I think the key to our success came in 1993, when we started providing two tiers of service—economy and executive classes—to take advantage of the economic growth in our country, as an increasing number of passengers seek to travel in comfort even if that means paying a little extra.

“Most of the 230 buses we own are Hino buses. We’ve tried buses from many makers in the past, and upon comparing them, we eventually settled on Hino.

“The main reason we chose Hino was that their vehicles were easy to service and parts were readily available. All of our servicing is done in-house by our mechanics, so the fact that we have a contract for part services with a Hino dealer gives us great peace of mind.

“Based on data such as the number of vehicles in our fleet and their respective odometer readings, we write up a contract with a six-month schedule outlining the parts that will be needed during that period. This means we don’t have to worry about price fluctuations, and are able to receive consistent monthly deliveries of the parts we need right when we need them.

“In choosing our buses, we also carefully listened to what our drivers had to say—drivers who drive about 750 kilometers a day. It seems all of them like Hino buses. They tell us that they steer well and have good engine power.

“Many of our customers use our buses weekly, and the only way we were able to win these repeat customers was by differentiating ourselves from our competitors. The key is to find the right balance between riding comfort, fees and quick transit. Hino vehicles provide good riding comfort as well as the power to get to our destinations on time. These are the reasons why we choose Hino.”