PRIVACY POLICY

1st September 2025
Hino Motors, Ltd.

Personal Information Protection Policy

Hino Motors, Ltd. (hereinafter referred to as the "Company" or "we") will handle the Personal Information pursuant to the following policy in accordance with Act on the Protection of Personal Information (hereinafter referred to as the “APPI ”), other laws and regulations, national guidelines, guidelines established by the Personal Information Protection Commission, and other norms, considering the importance of proper handling of the personal information.

Supplemental Information for California Residents: please click here.

California Consumer Privacy Act Notice

In this notice, we are addressing specific disclosure requirements under the California Consumer Privacy Act of 2018 vis-a-vis California residents.

Personal Information Collection and Purposes of Use

We collect and use personal information regarding California residents for the purposes described below.

Our Personal Information Handling Practices

In the preceding 12 months, we have collected the following categories of personal information from California residents:

Personal information of users of Hino products and services: name, postal address, email address, phone number, sex, vehicle identification number(VIN), geolocation, purchase and/or use situation of products or services;
Personal information of visitors of our Site: Cookies;
Personal information of employees of our business partners: name, email address, phone number, profile picture, business address, company name, department name, position title, medical information;
Personal information of employees of Hino group companies: name, email address, phone number, profile picture, business address, company name, department name, position title;
Personal information of employees: name, postal address, email address, phone number, birth date, sex, profile picture, social security number, passport number, bank account information, medical information.

We have collected such personal information from the following categories of sources:

Data subjects;
Hino dealers in US;
Hino group companies in US.

We collected such personal information for the following purposes:

Sale and after-sale services (such as maintenance) of products, and supply of the services (such products and services are provided by the Company, Hino group companies, authorized Hino dealers and/or the business partners of the Company);
Planning, development, improvement, and quality enhancement of products and services aiming at satisfying customers;
Notification and inquiry to the customer in the case of occurrence of recall etc.;
Providing the following services and products based on the information regarding the condition of each vehicle (such as the information of operation, location, control, failure);
- Assistance services for secure operation of the customer’s vehicle, which could contribute to reduction in failure of the customer’s vehicle thorough the services such as the proposal for preventive maintenance, prompt repair in case of a failure on the road, diagnosis of a failure.
- Vehicle operation support services for the customer. The services that gather and analyze operation data of the customer’s vehicle and offer vehicle location information for vehicle management and advice as to fuel-efficient and safe driving.
- Services that statistically process and analyze the information of the state of the customer’s vehicle and offer traffic information to the customers and a third party in case of a disaster.
- Other than above, services and products aiming at satisfying customers.
Responding to customer’s inquiries;
Other than above, various measures to satisfy customer’s request;
Employment & HR management;
Responding to applicable requirements of laws and governmental regulations.

We shared such personal information with the following category of third parties:

Hino group companies in US.

We did not sell any California resident’s personal information in the preceding 12 months.

We did not disclose any California resident’s personal information for a business purpose in the preceding 12 months.

California Residents' Privacy Rights

California residents have rights to request access to or deletion of their personal information and may not be discriminated against because they exercise any of their rights under the California Consumer Privacy Act in violation of Cal. Civ. Code §1798.125. They can make requests by sending us an e-mail at Hino_global*hino.co.jp（please change “*” to “@”）.

HINO MOTORS Website: https://www.hino-global.com/

UPDATED AS OF: 1st September 2025

1.Purpose of Use of Personal Information

The Company will use the Personal Information only for the purposes publicly announced or notified to the customer, and will never use any Personal Information for any other purpose.
In addition, the Company will identify the purpose of use in advance when the customer provides its own Personal Information in document directly to the Company except as prescribed in APPI or any other laws and regulations.

2. Provision of Personal Information to Third Party

In principle, we will not provide any Personal Information obtained from the customer with any third party except:

where the Company obtains the relevant customer's consent;
where the Company entrust the handling of the Personal Information in whole or in part within the scope necessary for the achievement of the Purpose of Use of Personal Information described in 1 above;
where any matter of emergency for protection of the life, wellbeing, or property of an individual etc. occurs;
where the Company is required cooperation in order for the national or local government etc. to implement public affairs activities; or
Other cases where provision is permitted by APPI.

In addition, we will comply with APPI when providing the information related to personal information, as defined in APPI, to any third party.

3. Joint Use of Personal Information

We may jointly use your personal information after notifying customer of certain matters in accordance with APPI or making such information readily available to customer.

4. Measures for Managing the Security of Personal Information

The Company will take necessary and appropriate measures for managing the security of personal information we hold, preventing its leaking, loss, or alteration etc.

The Company may entrust to any party handling of the Personal Information to the extent necessary for its service, and the Company will implement necessary and proper supervision over such entrustment.

5. Request for Disclosure or Correction, etc. of Personal Information

When the customer requests the Company to disclose; to correct, add or delete content from; to cease to use; to erase; or to cease to provide to a third party, or to disclose records of any provision to a third party　on the content of the personal data we hold, such customer is required to submit a request form prescribed by the Company. Such request will be handled as soon as practicably possible after the Company identifies such request is made by the identifiable customer.

When requesting, the customer might be required to pay relevant charge under our regulation. For details, please make any inquiry to the Customer Assistance Center described in 6 below.

In addition, please contact with the Customer Assistance Center described in 6 below if the customer would like to submit a complaint about the handling of the Personal Information.

6. Contact for Inquiries or Information

Customer Assistance Center, Hino Motors, Ltd.
Telephone: 0120-106-558 (for Japan domestic call only)

Personal Information Handling Business Operator

Hino Motors, Ltd.
3-1-1, Hinodai, Hino-shi, Tokyo, 191-8660, Japan
For the name of the representative, please refer to “Corporate Information” on our website.
https://www.hino-global.com/corp/about_us/corporate_information.html

Purpose of Use and Joint Use of Personal Information

The Company hereby publicly announces the purpose of use and joint use of Personal Information. "Customers" hereby broadly include executives and employees of our business partners, and users of our products and services such as vehicle owners and users.

1. Purpose of Use of Personal Information

The Company will not use any Personal Information obtained from customers for any other purpose than the following purposes;

Sale and after-sale services (such as maintenance) of Company’s products and service;
Notification of information of new products, new services, and campaign via mail, telephone, email, visit, etc.;
Planning, development, improvement, research, and marketing survey of products and services in order to improve quality and reliability aiming at satisfying customers with the Company’s products and services;
Notification and inquiry to the customer in the case of occurrence of recall etc.;
Providing the following services based on the information regarding the condition of each vehicle (such as the information of operation, location, control, failure);
- Assistance services for secure operation of the customer’s vehicle, which could contribute to reduction in failure of the customer’s vehicle thorough the services such as the proposal for preventive maintenance, prompt repair in case of a failure on the road, and diagnosis of a failure.
- Vehicle operation support services for the customer. The services that gather and analyze operation data of the customer’s vehicle and offer vehicle location information for vehicle management, and advice as to fuel-efficient and safe driving.
- Services that statistically process and analyze the information of the state of the customer’s vehicle and offer customers and a third party traffic information, in case of a disaster, and real-time traffic information (traffic congestion and congestion information), etc.
- Other services and products to satisfy customers with services and products.
Responding to customer’s inquiries related to the purposes above and with respect to the handling of the Personal Information.
In addition to the above, any other purposes that we notify customers of or publicly announce when collecting personal information.
In the event of a change in the Purpose of Use as set forth above, the Company shall notify or publicly announce the Purpose of Use in advance.

In the event the Personal Information will be used for a purpose other than the Purpose of Use as set forth above, the Company will explain such use to the customer again and obtain the customer’s consent in advance to use the Personal Information for such other purpose.

2. Joint Use of Personal Information

The Company will use Personal Information jointly with companies or organizations based on the following provisions.

Items of the customer’s Personal Information for joint use
Basic information such as name, address, telephone number, fax number, email address, and information regarding customer’s vehicle (including the information of vehicle condition)
Joint user company
- Authorized Hino dealers in Japan published in Company’s official website
  https://www.hino.co.jp/ts/distribution/
- Hino group companies published in Company’s official website
  https://www.hino.co.jp/corp/about_us/hino_group.html (Domestic)
  Find Your Market | HINO MOTORS (Overseas)
- The Company’s business alliance partners, within a range necessary for providing products and services in accordance with the business alliance (in addition to those published in Company’s official website, such as distributors, trading companies, dealers of the Company’s products, frame makers, makers of automobile, automobile parts or supplies or trading companies, operation management service providers, vendors of system application, etc., research institutes, or other business alliance partners of sales, services, finance, insurance, rental, logistics, passengers, etc.)
Purpose of joint use of Personal Information
Same as above “1. Purpose of Use of Personal Information”
Head of administration of joint use of Personal Information
3-1-1, Hino-dai, Hino-shi, Tokyo, 191-8660, Japan
Person in charge of Personal Information,
General Affairs Division, Hino Motors, Ltd.
Contact for Inquiries or Information
Customer Assistance Center, Hino Motors, Ltd.
Telephone: 0120-106-558 (for Japan domestic call only)
For the name of the representative, please refer to “Corporate Information” on our website.
https://www.hino-global.com/corp/about_us/corporate_information.html

Anonymized Personal Information

The Company will produce Anonymized Personal Information by taking measures stipulated by laws and regulations with respect to the Personal Information in order to prevent the identification of a specific individual or the restoration of the Personal Information and continuously utilize such information and provide it to third parties.

1. Production of Anonymized Personal Information

The handling of Anonymized Personal Information produced by the Company shall include the following:

Items of Information Relating to Individual included in Anonymized Personal Information
- Vehicle information (vehicle number, vehicle type, date of delivery, and any information other than owner and user on vehicle inspection certificate and maintenance history, etc.)
- Information on vehicle conditions (operation information, location information, control information, failure information, etc.)
To prevent individuals from being identified, the following non-specification processing and concealment processing will be performed as an example:
- Non-specification processing
  - Deletion of positioning information as the departure and/or destination areas, and most consistently travelled area
  - Fusion of the positioning information of the target vehicle and its reception time by region and time zone, etc.
- Concealment processing
  - Concealment of the vehicle number so that the individual cannot be identified, etc.
  - Deletion of small amount of numbers so that individuals cannot be identified, etc.

2. Provision of Anonymized Personal Information to Third Party

We provide Anonymized Personal Information to third parties and plan to continue providing it to third parties in the future.
When providing Anonymized Personal Information, the fact that the information provided is Anonymized Personal Information shall be clearly indicated to the third party who receives the information.

Items of Information Relating to Individual included in Anonymized Personal Information Anonymously provided to a Third Party
- Same as “Items of Information Relating to Individual included in Anonymized Personal Information” in (i).
Method of Provision to Third Party
- Uploading to the destination server
- Provision by electromagnetic recording media

3. Inquiries about Anonymized Personal Information

For inquiries about Anonymized Personal Information, please use the contact provided in “6. Contact Information” in the “Personal Information Protection Policy.”